18.82 million dematerialized transactions in 2021

The Directorate General of Taxes (DGI) continued the digital transformation, with 18.82 million dematerialized operations carried out in 2021, i.e. a growth of 32% compared to 2020 and more than 7 times the volume recorded in 2016.

Electronic payments and electronic declarations account for nearly 72% of transactions carried out in a dematerialized manner in 2021, specifies the DGI in its recent activity report.

The number of IS (corporate tax), IR (income tax) and VAT (value added tax) returns filed online in 2021 amounted to 3.8 million, up 14% from the volume recorded in 2020. The number of online payments in 2021 reached 9.42 million, up 139% compared to 2017 and 29% compared to 2020.

Also, the report mentions 3.08 million certificates issued online in 2021, compared to 169.5 thousand in 2017. The volume was thus multiplied by 18 over the period considered. It is also growing by 60% compared to 2020

The quality of the services offered and the simplification of the exercise of tax obligations by taxpayers contribute significantly to their adherence to tax and to the strengthening of solid and stable relations of trust with the tax administration, underlines the DGI.

It is on this basis that Management made the strategic choice of digitization as a lever for modernizing its interfaces with taxpayers and improving its performance. To do this, it relies on an ambitious dematerialization program affecting both its internal processes, through the Integrated Taxation System (SIT), and taxpayers’ online procedures, through the Tax Departments in Line (SIMPL).

Having reached maturity, SIMPL tele-services concern both companies and individuals and offer their digital platform to the various obligations and tax procedures of taxpayers, ranging from declarations to payments, obtaining certificates and filing and monitoring of claims.

Furthermore, thanks to the quality of the data available in its systems, digitization also enables the DGI to improve its efficiency and performance, to refocus on its core business, to gain precision in terms of economic forecasts and operational management and to offer services with greater added value to taxpayers and its partners.

It is within this framework that the DGI has developed exchanges and partnerships (the Administration of Customs and Indirect Taxes, the National Social Security Fund, the Moroccan Office of Industrial and Commercial Property, Exchange Office, the Treasury General of the Kingdom, the National Road Safety Agency – NARSA, etc. and has set up a “BIG DATA” service for the mass exploitation of data.

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